ArcuityVizion · Secure Access

Restore your Zero Trust access

Your VPN says “Connected” but warns “a certificate is missing.” This page fixes that in about 30 seconds.

What’s happening

Your device is missing the company security certificate that the VPN needs to verify encrypted traffic. Nothing is broken on your account — your machine just needs to trust the certificate once. The button below installs it and restarts the VPN. It changes nothing else.

Step 1 — Download your one-click fix detecting your system…
⬇︎ Download the Mac fix Certificate only
  1. Open your Downloads folder and find Fix-Arcuity-ZeroTrust.command.
  2. Right-click → Open → Open (needed the first time so macOS allows it).
  3. Enter your Mac login password when asked — this lets it trust the certificate.
  4. Wait for “Done.” then check the WARP menu.
⬇︎ Download the Windows fix Certificate only
  1. Open Downloads, right-click Fix-Arcuity-ZeroTrust.ps1 → Run with PowerShell.
  2. Click Yes on the “make changes to your device” prompt (it needs admin to trust the cert).
  3. Wait for “Done.” then check the WARP menu.
Mac fix Windows fix

Pick the one that matches your computer.

Step 2 — Confirm it worked

Open the WARP icon in your menu bar / system tray. It should say Connected without the “certificate is missing” line. If it still shows the warning, sign out and back in (gear → Preferences → Account) and run the fix once more.